Items purchased at JCPenney are eligible for exchange or refund at the item's lowest selling price within the last 45 days issued in the form of a merchandise return voucher. Some rules apply. Please see below. Valid photo identification is required for all non-receipted returns or exchanges.
Items are eligible for return with or without a receipt. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price.
Get comprehensive information on JCPenney – Store reviews, product. Policy: Comfort Guarantee — Mattresses can be returned for refund for up to 60 days .
JCPenney reserves the right to limit returns or exchanges without a valid receipt.. Furniture: All furniture (including mattresses) must be returned within 30 days .
. department store and learn about its customer service, policies, online store and more.. How do I know I can trust these reviews about JCPenney?. .. I know for a fact we can't return but can exchange the product especially in the original .
Can you tell me if JC Penny had an exchange/refund policy which was known to your parents? If yes, did your parents act within the time frame of this policy?